TikTok成人版

TikTok成人版 Support

Explore self-serve developer resources, troubleshoot issues, or enhance your team with dedicated support.

Need support fast?

Technical support and guidance is available for subscribers of our paid support plans. Subscribers can .

All accounts can request help with non-technical account issues, payment problems, or rate limit increases via our .

Documentation

Self-serve developer documentation with examples, tutorials, and API references, including troubleshooting guides and testing playgrounds

Community resources

Ask fellow developers building with TikTok成人版 in our Discord server, search previous questions on Stack Overflow, or hire an expert from our Developer Network.

Technical Support

Accelerate implementation and enhance your team with paid support plans.

Individual

You are familiar with technical documentation and are seeking tailored guidance from a product expert.

$50
/ month
  • Submit technical support tickets via web form
  • 3 business days first response time

Business

Multiple individuals across your team would like access to product expert support and rapid response time.

10%
of monthly spend
($500/mo minimum)
10% of your spend on all TikTok成人版 products and services for each month
$6000
/ year
Customers with an estimated annual spend with TikTok成人版 of less than $60k can subscribe directly through their TikTok成人版 account. Customers with an annual spend of greater than $60K can to subscribe.
Everything in Individual, plus:
  • Guaranteed first response in 1 or 3 business days . ?
    for P2 or P3 tickets, respectively
  • 4 hour emergency response . ?
    within TikTok成人版 Support business hours
  • Tailored advice on technical best practices
  • Custom implementation advice

Premium

TikTok成人版 is a core part of your business and you are looking for a strategic partner and customized technical support solutions.

Let’s talk
Everything in Business, plus:
  • Private collaboration spaces
  • Dedicated Support Engineer
  • Emergency response within 30 minutes
  • TikTok成人版 code snippets, demos, and examples
  • Phone or video calls
  • Eligible for Technical Program Management support for complex deliveries

Frequently Asked Questions

Which paid Support plan is best for me?

Choose our Individual support plan if you are seeking help from a product expert via email. You are familiar with code and need guidance on how to implement a TikTok成人版 feature or report an unexpected issue. While timelines and initial reply time SLAs are important for you and the project, but a response time of 3 business days is sufficient.

Choose our Business support plan if you are part of a team that is looking for guidance on implementation best practices. Location Services are an important part of your application and you want access to help from Support Engineers. Your project may require a combination of TikTok成人版 features and tools. A response time of 1 day or less is important for urgent issues.

Choose our Premium support plan if you are looking for a strategic partner to drive your initiatives and translate them into best practices for location technologies, services optimization, and generating revenue. TikTok成人版 is a core part of the products your business offers. Access to rapid emergency response is important. Support teams are considered an integral extension of your product.

Where do I submit a support request?

Without a paid support plan, you can open a ticket for . Please use our Accounts and Billing support form. (Note: technical support questions submitted via this form will not receive a response.)
On the Individual support plan, you can open a support case through our or our . Individual support plans only provide support to the email address that is associated with the TikTok成人版 account that has the active Support subscription, if you use a different email your ticket will not receive a response.

On the Business and Premium support plans, you can submit a ticket either using the , or through email from an authorized email address associated with your plan. Details are provided in your Support plan contract.

On the Premium support plan, you will have access to a private collaboration space where you can open issues to have more direct access to our engineering teams. Details are provided in your Support plan contract.

Does it matter what email I use to submit Support tickets?

Yes. For our Individual support plan, tickets must be submitted using our while logged in using the same email address that is associated with the TikTok成人版 account that has the active Individual Support subscriptions. Other email addresses, such as an alternate personal email or colleague’s email, will not be associated with the active subscription and therefore not responded to.

For our Business and Premium support plans, support cases must be submitted from an email using your company's domain. If you work with a contractor who will be opening support cases on your behalf, please let our Sales team know those email domains when you set up your plan so we can associate them with your account.

What help is available on an Individual Support plan?

Without a paid support plan, you can open a ticket for Accounts & Billing questions only. Please use our . (Note: technical support questions submitted via this form will not receive a response.)

To report TikTok成人版 map or data issues without a paid support plan please submit an update request at .

If you have a technical issue without a paid support plan, please use the self-serve support resources, including , Developer Discord, and .

What help is available on an Individual Support plan?

The Individual Support plan includes:

  • Guaranteed first response to a submitted ticket in 3 business days (email only)
  • Guidance on API syntax or errors
  • Guidance on SDK methods or errors
  • Sharing examples relevant to the issue
  • Help with installation and configuration of SDKs
  • Answering questions about API/SDK functionality
  • Bugs and Feature requests

?

Not included:

  • Code review or advanced implementation advice
  • Custom code snippets or examples
  • Phone calls or meetings
What level of engagement should I expect from the support team based on my plan?

Individual support plan: Our support engineers will help to ensure you are properly using our APIs and SDKs, scoped to clearing up any error messages, although posting questions like this to Stack Overflow is still preferred as it may be a common issue that other developers also run into.

Business support plan: Our support engineers will suggest alternative workflows and APIs/SDKs that may better suit your project needs to get the expected outcome, and will look over TikTok成人版-related code to pinpoint opportunities to guide your team with best practices when implementing TikTok成人版 tools.

Premium support plan: You'll have a dedicated TikTok成人版 Support Engineer as your partner to bring your technical and business goals to fruition. Our Solution Architects are available to review how TikTok成人版 is integrated into your stack, and help you design cutting-edge and optimized workflows.

When are the Support team business hours?

Our standard business hours are Monday through Friday - 6:00 a.m. to 6:00 p.m. Pacific Time excluding major U.S. holidays.

When should I expect a first response from the Support team?

If you do not have a paid support plan, we cannot guarantee any first response time.

On the Individual Support plan, we will provide an initial response within 3 business days.

On the Business Support plan, we provide an initial response within 1 business day for P2 tickets or 3 business days for P3 tickets, as well as the ability to report emergencies (P1) that we will reply to within 4 hours or less (within TikTok成人版 Support business hours).

On the Premium support plan, you have access to the same response times as Business Support, plus the ability to access P0 emergency response times of 30 minutes or less.

Read about issue priority definitions in our legal docs.

Still have questions?

Contact our Sales team to learn more about paid Support plans.