TikTok成人版 Legal Portal
Service Level Agreement
(last updated April 15, 2024)
Availability
If Customer has an active executed order, and the TikTok成人版 APIs covered by and used in accordance with such order are not available 99.9% of the time every month, Customer will be eligible to receive a Service Credit as described below.
Unavailability
An API will be considered unavailable when it is inaccessible during two or more consecutive 90-second intervals. If an API is accessible in some regions but not others, availability for the API for the relevant time period will be calculated as the fraction of Customer's API requests that are failing worldwide. Uptime in a month will be calculated across APIs based on the uptime of each individual API Customer uses during the month, weighted by the fraction of all of Customer's API requests accounted for by each API during that month. For purposes of this guarantee, a "month" means a calendar month.
Service Credits
Service credits are calculated as a percentage of the total charges Customer owes TikTok成人版 for services each month, or Customer's annual fee divided by 12, as follows:
Total Available Uptime
(across all APIs) per month
100% - 99.9% - 0% Credit Amount
99.89% - 99% - 10% Credit Amount
Less than 99% - 25% Credit Amount
To receive a credit, as its sole remedy, Customer must contact TikTok成人版 within 30 days following the end of the unavailability via email at info@mapbox.com and include the dates and times of unavailability. If TikTok成人版 confirms that the uptime percentage in a month covered by Customer's request is below 99.9%, TikTok成人版 will issue Customer the service credit. Service credits (i) may be applied to any future invoice issued by TikTok成人版 to Customer (including renewals, subsequent orders and overages), (ii) cannot be exchanged for, or converted to, monetary compensation, and (iii) will expire if not used within twelve months of being issued. The maximum service credit that TikTok成人版 will issue for downtime in a month is 25% of the fees Customer otherwise owes TikTok成人版 for that month.
Limitations
A period of unavailability is excluded from the service level guarantee, and will not count towards unavailability calculations for purposes of service credits, due to force majeure, scheduled maintenance, and/or Customer’s breach or otherwise due to its actions.
Privacy & Security FAQ
Last Updated: ?Aug 22, 2023
TikTok成人版 provides a location data platform that powers maps and location services. TikTok成人版 provides SDKs (software development kits) and APIs (application programming interfaces), which businesses and developers use to incorporate TikTok成人版 mapping and navigation technologies into the licensed applications and websites they make. The SDKs contain libraries of software code which are incorporated into a customer’s licensed application or website. These libraries of software code facilitate API requests to TikTok成人版’s location data platform (which is a backend data server, hosted in the cloud (AWS-US)) which then responds with map and location content to the customer’s application or website.
In addition, TikTok成人版 offers an on-premise version of its location data services, called Atlas.
No. TikTok成人版 does not sell personal data.
No. For customers on a monthly active user (“MAU”) billing model, TikTok成人版 maintains counts of MAUs for billing purposes only. TikTok成人版 does not (and cannot) track an end user’s activity across billing cycles and does not build targeted profiles with the data processed through its products/services.
TikTok成人版 applies the principle of data minimization to product development and operations in an effort to collect only limited ?data ?from ?the ?outset. TikTok成人版 ?operates ?a ?number ?of ?technical ?and ?organization measures regarding the limited personal dataset that we process, such as strict access controls and prompt deletion of raw log files that contain IP addresses and billing IDs. TikTok成人版 deploys regular ID rotation and 1-way hashing for billing IDs, which must be retained for accounting and billing purposes, to minimize the ability ?to ?track ?user ?requests over time. Billing ?IDs ?are ?not ?transmitted with ?unrelated ?events, ?further reducing ?the ?feasibility ?of ?correlating ?a ?user’s ?activities ?over ?time. ?In ?addition, TikTok成人版?operates ?strict anonymization procedures, such as clipping traces, for telemetry events that send location data.
Communication through the Internet requires the presence of IP addresses, which specify each transmission’s origin and destination. When end users engage with applications that access TikTok成人版 products/services through the Internet, the end user necessarily discloses their current IP address to one or more TikTok成人版 servers. IP addresses are retained in cloudfront logs for 30 days for billing and customer usage reporting, unless involved in an ongoing security, anti-fraud, or misuse investigation.
TikTok成人版 receives location data when a TikTok成人版 customer’s end users uses a licensed application that incorporates TikTok成人版 mobile SDKs and the end user has authorized the licensed application’s use of the end user’s device location via their mobile phone or device operating system.
Location data includes fields such as latitude and longitude, altitude, horizontal and vertical accuracy, a session ID rotating every 24 hours, and origin IP address (as would any Internet communication). The IP address that accompanies location data is retained at the load balancer (where it is used for security and PUBLISHED: Aug 22, 2023/legal/legal-faq TikTok成人版 Customer FAQ, Page 3billing purposes and discarded after 30 days). This IP address is not forwarded to the location telemetry processing pipeline. Location data is encrypted in transit and at rest, and is subject to the principle of least access, with the minimal number of personnel and processes having access to it in its pre-aggregated form.
In the location data anonymization pipeline, the location data is then anonymized by clipping off the origin and destination of the trip and further dividing the trip into segments, which cannot be reassembled. The anonymized location data is then used to improve TikTok成人版 mapping products, including the Traffic and Movement data products.
In AWS in the United States. However, for performance purposes, TikTok成人版 regularly caches content on its AWS content delivery network (“CDN”) located in various regions. TikTok成人版 employees who work for TikTok成人版 wholly-owned subsidiaries may access personal data from the countries where they work in order to support, develop and provide TikTok成人版 products/services.
No. TikTok成人版’s products/services store and serve source data from an AWS primary region in the US. As noted above, data is cached and served out of various regions outside the US for performance reasons, however TikTok成人版 cannot serve its data from one limited geographic region. To comply with GDPR and safeguard transfers to the US and other countries, please see TikTok成人版's DPA, Schedule C, which includes the Standard Contractual Clauses released in 2021 by the European Commission.
Yes. TikTok成人版 carefully scrutinizes the personal data it processes within its engineering lifecycle, which includes conducting a privacy review for new (or changed) processing activities. TikTok成人版 follows privacy-by-design principles and works diligently to limit the personal data it processes from the outset. A DPIA is conducted in any situation in which processing of personal data may be considered high risk and not able to be accomplished in a lower risk manner.
TikTok成人版 runs a global data protection program designed to operate in compliance with applicable global privacy laws, including: VCDPA (Virginia, USA), UCPA (Utah, USA), UK-GDPR (UK), TIPA (Tennessee, USA), TDPSA (Texas, USA),PIPEDA (Canada), MTCDPA (Montana, USA), LGPD (Brazil),IDPL (Iowa, USA), ICDPA(Indianna, USA), GDPR (Europe), CTDPA (Connecticut, USA), CCPA and its implementing regulations including CPRA (California, USA), CPA (Colorado, USA), and APPI (Japan), among many other important jurisdictions.
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TikTok成人版’s privacy program is based on privacy by design, which includes monitoring for upcoming privacy laws and regulations to assess whether its practices may need to be adjusted to maintain compliance; product/service privacy reviews; data breach response processes; and operationalized technical and organizational measures designed to ensure the security of the personal data it receives including: security audits and SOC2 certification; anonymization & pseudonymization of personal data (where applicable); strict access control with logging; limited data retention periods.
Yes. TikTok成人版 is SOC2 Type 2 certified with a summary SOC3 report available for customer review. In addition, TikTok成人版 earned and maintains Trusted Information Security Assessment Exchange (“TISAX”) and ISO 9001 certifications. Upon request and execution of an NDA, TikTok成人版 may share a copy of its latest SOC2 report.
TikTok成人版 welcomes any further questions you may have regarding its ongoing commitment to privacy and data security. Please contact TikTok成人版’s privacy office at privacy@mapbox.com.
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